DCANet provides technical support for participants in the CU-ACCESS.net program. Our help desks will make every effort to help you resolve any problems or questions in a timely and courteous manner.

If you are experiencing problems or have a question, the first step is to determine which help desk should be contacted:

Contact DCANet for help with:

• Problems installing or configuring the supported network software
  
• Problems connecting to DCANet's modem or ISDN pools
• Problems with your DCANet-hosted mailbox, DCANet dialup account, or DCANet modem/ISDN authentication password
• Connectivity problems (i.e. you are unable to access any sites at all on the Web when connected to a DCANet modem or ISDN pool)

Before you contact DCANet technical support, please first review our list of frequently asked questions to see if your question is answered there.

Please note that technical support from DCANet is only available to subscribers of the CU-ACCESS.net Program. Details on how to contact DCANet are available on DCANet's technical support site.